To deliver on our strategic objectives and provide high-quality services to our customers, IUS has developed several competencies. These competencies represent the knowledge, skills, and abilities that the company’s employees possess and utilize to meet the needs of its customers.
They include:
Technical Expertise: Our employees possess technical expertise in a wide range of areas, including engineering, construction, maintenance, and operations. This expertise allows us to design and deliver complex utility projects, and maintain a high level of service reliability.
We have 10+ Years of Experience in Standard Professional Services. Integrated Utilities Services Ltd is a company conceived and registered by former East African Breweries Ltd (EABL) staff in the Utilities Section of the Engineering Department in 2009 following the outsourcing of the operations and maintenance of the Utilities Plant at its Tusker Brewery Factory by EABL.
Customer Service: At IUS, customer service is our priority, and our employees are trained to provide personalized and responsive service to our customers. This includes handling inquiries and complaints in a timely and professional manner, and providing assistance and support to customers as needed.
Safety: Our employees are trained to prioritize safety in all their activities, and to adhere to strict safety protocols to ensure the safety of themselves and others. This includes the use of personal protective equipment, following safety procedures, and reporting any safety incidents or concerns.
Innovation: We value innovation and encourages our employees to think creatively and develop new ideas and solutions to meet the changing needs of our customers. This includes exploring new technologies, processes, and business models to improve our operations and services.
Collaboration: We have created a workplace that inspires collaboration and teamwork, and our employees are trained to work together to achieve common goals and objectives. This includes collaborating with customers, partners, and other stakeholders to develop solutions that meet their needs and preferences.
By developing and maintaining these competencies, the integrated utility services company is able to deliver on its strategic objectives and provide high-quality services to its customers. The competencies also enable the company to adapt to changes in the market and environment, and to remain competitive and innovative in a rapidly changing industry.